This Privacy Policy explains what personal data g777 collects when you use g-777.live, how we use it, who we share it with, and what rights you have. Please read it before you create an account or make a deposit.
1. Who We Are
g777 operates g-777.live as an online gaming platform for players in Bangladesh. We are the data controller for all personal information you give us directly, and for data generated when you use our services.
If you have any questions about this policy or how your data is handled, you can reach our support team at any time through 24/7 Live Chat on the site.
2. Data We Collect
We collect information in three main ways: data you give us, data we collect automatically, and data from third-party services. The table below lists the main categories.
| Category | Examples | When collected |
|---|---|---|
| Account data | Full name, date of birth, mobile number, email address | During registration |
| Identity verification | National ID Card (NID), passport, or driving licence | Before your first withdrawal (KYC) |
| Payment data | bKash / Nagad / Rocket / Bank Transfer account details, transaction reference numbers | When you deposit or withdraw |
| Usage data | Pages visited, games played, bet history, session duration, IP address, device type | Automatically during your visit |
| Communication data | Live chat transcripts, support ticket content | When you contact support |
| Cookie data | Session tokens, preference settings, analytics identifiers | Automatically on page load |
3. How We Use Your Data
g777 uses your personal data for the following purposes:
- Account management – creating and maintaining your player account, verifying your identity, and processing deposits and withdrawals.
- Service delivery – letting you access our 1,800+ games, tracking your bonus balances, and calculating VIP cashback.
- Regulatory compliance – meeting anti-money-laundering (AML) requirements, age verification (18+), and responsible gambling obligations under our Curacao gaming licence.
- Fraud prevention – detecting suspicious login attempts, unusual betting patterns, or unauthorised payment activity.
- Customer support – responding to your questions and resolving account issues through 24/7 Live Chat.
- Marketing (opt-in only) – sending bonus alerts or promotions by SMS or email, only if you have opted in. You can unsubscribe at any time from your account settings.
- Site improvement – using aggregated analytics to understand how players navigate g777 and to fix problems.
4. Legal Basis for Processing
We process your data on these legal grounds:
- Contract performance – processing is necessary to provide the service you signed up for.
- Legal obligation – KYC verification, AML checks, and age verification are required by our gaming licence.
- Legitimate interests – fraud detection and security monitoring protect both you and g777.
- Consent – marketing messages are sent only with your explicit opt-in.
5. Sharing Your Data
We do not sell your personal data to any third party. We share it only in the following circumstances:
5.1 Game providers and software partners
Providers such as Spribe, JDB, Ezugi, KA Gaming, Red Tiger, and Sexy Gaming may receive anonymised session data to deliver their games. They do not receive your name, payment details, or identity documents.
5.2 Payment processors
When you deposit via bKash, Nagad, Rocket, or bank transfer, your transaction details are shared with the relevant payment processor to complete the transfer. These processors have their own data protection obligations.
5.3 Regulatory and law enforcement authorities
We may disclose data if required by a valid legal order, court directive, or regulator request. We will tell you about any such disclosure where we are legally permitted to do so.
5.4 Service providers
We use third-party services for hosting, analytics, and customer support tools. All providers are bound by data processing agreements that restrict them from using your data for any purpose beyond the service they provide to us.
6. Payments and Security
All payment transactions on g777 are encrypted using TLS (Transport Layer Security). We do not store your full bKash or bank account credentials on our servers; only masked references are retained for transaction reconciliation.
Deposits typically settle in around 4 minutes; withdrawals are processed within 6 minutes once your KYC is complete. The minimum withdrawal amount is ৳1,400 and the daily limit is ৳50,000.
Important: g777 will never ask for your account password or full PIN over Live Chat, SMS, or email. If anyone contacts you claiming to be g777 support and asks for your password, please report it immediately via Live Chat.
7. Cookies
g777 uses cookies and similar technologies to keep you logged in, remember your preferences, and collect anonymous analytics data. We use the following types:
- Essential cookies – required for the site to function (session tokens, security tokens). These cannot be disabled.
- Analytics cookies – track page views and game session lengths to help us improve the site. These are anonymised.
- Marketing cookies – used only if you have opted in to promotional messages.
You can manage or delete cookies through your browser settings. Disabling analytics and marketing cookies will not affect your ability to play or withdraw.
8. Data Retention
We keep your account data for as long as your account remains active. After account closure, we retain transaction records and identity verification documents for a minimum of five years to meet regulatory requirements. After that period, data is securely deleted.
Live chat transcripts are stored for 12 months and then deleted unless a dispute is open.
9. Your Rights
You have the following rights over your personal data held by g777:
- Access – request a copy of the data we hold about you.
- Correction – ask us to fix inaccurate or incomplete data.
- Deletion – request that we delete your data, subject to our legal retention obligations.
- Restriction – ask us to pause processing while a complaint is being resolved.
- Portability – receive your data in a machine-readable format.
- Objection – opt out of marketing at any time from your account settings.
To exercise any of these rights, contact us through 24/7 Live Chat. We will respond within 30 days. Identity verification may be required before we process your request.
10. Minors
g777 is strictly for players aged 18 and above. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, please notify us immediately via Live Chat and we will close the account and delete all associated data.
Age verification is part of our KYC process and is required before the first withdrawal. Accepted documents are: National ID Card (NID), Passport, or Driving Licence.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable law, or in our data practices. When we make a material change, we will post the updated policy on this page and update the "Last updated" date at the top.
Continued use of g777 after the updated policy is posted means you accept the revised terms. If you disagree with any change, you should stop using the site and contact us to close your account.
12. Contact Us
If you have any questions about this Privacy Policy or want to exercise your data rights, please use the 24/7 Live Chat available on every page of g777. Our support team handles data requests alongside general account support.
Response time: We aim to acknowledge data requests within 2 business days and resolve them within 30 calendar days. Complex requests involving large amounts of historical data may take longer, and we will let you know if that is the case.